PRICING AND DISCOUNTS: Some of our products are sold primarily through contractors and dealers, while others are sold directly to end users. If you don't see pricing for a product line on this website, please contact us for additional information.
PAYMENT: Our minimum order is $25. We accept Mastercard, VISA, Discover, American Express, checks, bank drafts, money orders, or wire transfers. If you wish to send payment by mail or wire, please call for a quote that includes shipping charges. Credit terms are available for dealers and distributors.
SHIPPING: Since we try to stock everything we sell, we usually ship very quickly. Many products such as pumps, small filters, controls, and our RainBox can ship by UPS. Most tanks must ship by truck, but our substantial truck discounts permit us to offer very reasonable rates to almost any point in North America. Please note, however, that truck shipments to residential addresses can be significantly more expensive than shipments to commercial addresses, and someone must be available to unload and inspect the merchandise. It's always best to arrange for a commercial delivery address or to request shipment to the closest truck terminal (we can locate a terminal in your area). We regret that we cannot ship orders via the US Postal Service.
INSPECTING TRUCK SHIPMENTS: Although we rarely have shipping damage, it is essential that you inspect all truck shipments thoroughly before signing the freight bill, note any damage on the freight bill, and call us within one business day to report the damage. If you follow this procedure, we will guarantee free repair materials in the event of minor damage, and free replacement in the event of major damage. If you fail to note damage before accepting a truck shipment, you may be denied this protection, so insist on taking the time for a thorough inspection.